Due to the coronavirus (COVID-19) emergency, our phone lines are currently closed. You can still view answers to frequently asked questions here, or send us a message, though responses may take longer than usual. Thank you for your patience.
Typically, you will be able to track your order 5 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.
Due to the large number of emails we have received, it may take up to 24 – 48 hours for us to get back to you. We appreciate your patience & understanding.