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FAQs

Diamofy FAQs – Your Questions Answered

Welcome to the Diamofy Frequently Asked Questions. We’ve compiled the most common inquiries about our personalized jewelry—including ordering steps, crafting times, shipping details, and more. If you don’t see what you’re looking for, please contact our support team. We’re always here to help you enjoy a seamless shopping experience.

1. Ordering & Personalization

How do I place an order?

  1. Browse Our Collection
    Select your preferred piece (e.g., custom name necklaces, bracelets, rings) and choose the metal finish (Sterling Silver, Gold, or Rose Gold).
  2. Add Personalization
    Enter any required details, such as a name, date, or special phrase you’d like engraved.
  3. Review & Checkout
    Double-check your design choices, then proceed through our secure checkout process.

What personalization options are available?

  • Engraving: We can engrave names, dates, initials, or short phrases in various fonts or styles.
  • Metal Finishes: Choose from Sterling Silver, Gold Plating, or Rose Gold Plating.
  • Chain Lengths: Most items offer multiple length options (e.g., 40cm, 45cm, 50cm, 55cm).

Can I request a completely custom design?

Yes. If you have a specific vision that isn’t featured on our website, please get in touch with your idea. Our design team will let you know what’s possible and guide you through any additional steps or pricing.

2. Production & Crafting

How long does it take to craft a custom piece?

We handcraft each piece with meticulous attention to detail, typically requiring 3–5 business days to complete production before shipment. Timelines may vary slightly during peak seasons.

What materials do you use?

  • Sterling Silver (925) for a durable base metal
  • Gold or Rose Gold Plating for those seeking an alternative finish
  • All materials are carefully selected to ensure a long-lasting, radiant look.

Where are your products made?

All Diamofy jewelry is produced in-house by our skilled artisans, allowing us to maintain strict quality control at every stage—from design to delivery.

3. Shipping & Delivery

Which countries do you ship to?

We offer worldwide shipping. If your country isn’t listed at checkout, please contact us for assistance.

What are the shipping costs?

Shipping fees vary based on your location and chosen shipping method:

  • Standard Shipping: A flat rate may apply, shown at checkout.
  • Express Shipping: Typically faster but available at an additional cost.

How long does shipping take?

  • Standard Shipping: Approximately 4–12 business days once your order is shipped.
  • Express Shipping: 2–5 business days for most destinations, excluding production time.

Please remember to add our 3–5 business day crafting period to these estimates.

4. Returns & Exchanges

What is your return policy?

We aim for your complete satisfaction.

  • Non-Custom Items: Eligible for return within 30 days of delivery, provided they’re in original condition and packaging.
  • Customized Items: Generally non-returnable due to their personalized nature. However, if an error or defect is on our end, we’ll gladly resolve it.

Can I exchange an item if I chose the wrong size?

  • Non-Personalized Items: Yes—contact us within 30 days to initiate an exchange.
  • Personalized Items: Let us know your situation, and we’ll do our best to assist.

How do I begin a return or exchange?

Email support@diamofy.com with your order number and reason for returning/exchanging. Our team will provide instructions and help you throughout the process.

5. Payment & Security

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment options (availability may vary by region).

Is my information secure?

Yes. Our website uses SSL encryption to safeguard your personal data, and all transactions are processed via reputable, secure payment gateways.

6. Care & Maintenance

How should I care for my Diamofy jewelry?

  • Cleaning: Use a soft cloth or mild jewelry cleaner formulated for silver or plated pieces.
  • Avoid Harsh Substances: Remove your jewelry before swimming, showering, or using strong chemicals or lotions.
  • Storage: Keep jewelry in a clean, dry place—preferably in a pouch or separate compartment.

Will gold or rose gold plating fade?

All plated jewelry can gradually lose its finish over time, especially with exposure to water, sweat, or chemicals. Proper care and storage help preserve the plating. We also offer replating services—contact us for details.

7. Contact Information

If you need further assistance or have questions not covered here, our customer support team would love to help.

  • Email: support@diamofy.com
  • Phone: +1 307 886 7722 (Mon–Fri, 9am–5pm EST)
  • Live Chat: Will be available soon.

Final Notes

  • FAQ Schema: For optimal visibility on search engines, consider adding FAQ Schema markup to this page. It may help display your questions and answers directly in search results.
  • Updates: We regularly review and update this FAQ to reflect new policies, product offerings, or common customer inquiries.
  • Related Links: If you’re looking for more details, check out our Shipping Policy or Return & Exchange Policy pages.

Thank you for choosing Diamofy! We’re committed to making your personalized jewelry experience both rewarding and worry-free. If you have any further questions, don’t hesitate to reach out—we’re here to ensure you find the perfect piece.