Return & Exchange Policy
Here at Diamofy, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates.
If you are not 100% happy with your jewelry, you are welcome to contact us within 30 days of delivery to request a return or exchange, (120 days for orders with extra quality warranty option).
Please email us at firstname.lastname@example.org and we will guide you through the process.
After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.
Return/exchange broken or defective item(s): You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.
Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. If you return a broken or defective item, only a partial refund can be made.