Due to the coronavirus (COVID-19) emergency, our phone lines are currently closed. You can still view answers to frequently asked questions here, or send us a message, though responses may take longer than usual. Thank you for your patience.
DO YOU STILL PROCESSING AND DELIVERING ITEMS?
YES, during these unusual times we are still delivering worldwide on schedule. We have taken all the procedures necessary to guarantee the safety of our staff. Please stay safe!
WHERE MY ORDER COMES FROM?
We ship from USA or CHINA (Depending on product purchased).
Sometimes you may receive your order in separate parcels as they may be coming from different places.
Tracking information is available within 2-5 days (it may take a few days for the tracking code to work).
HOW CAN WE CONTACT YOU?
You can email our support team at : firstname.lastname@example.org
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide.
Processing time differs from product to product. All items are made-to-order and request 2-7 business days to handcraft.
We processes orders between Monday and Friday and shipped out the next day after the processing day. We don’t ship on weekends.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
- We ship with DHL, USPS and 4PX for free shipping.
- USA, CANADA & UK : Ships within 4- 13 days.
- INTERNATIONAL SHIPPING can take from 9 to 25 days.
- All shipping are insured with tracking number provided.
**PLEASE NOTE THAT THE TIME FRAME MENTIONED ABOVE DOES NOT INCLUDE PRODUCTION TIME AND ACCOUNT FOR DELAYS CAUSED BY VENDORS OR SERVICE OR HOLIDAYS AND WEATHER DISRUPTIONS.
(However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)
I HAVE NOT RECEIVED MY CONFIRMATION EMAIL?
If you have not received your order confirmation email, please be sure to check your junk/spam folder as our domain may not be on your safe sender list. Be sure to add us as a safe sender once you have located your email.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.
*Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
I AM MISSING A PRODUCT FROM MY ORDER?
Please contact our support team, with the order number, missing product name, email address you used to purchase the product with, so we can resolve the issue quickly as we can.
I HAVE RECEIVED A FAULTY ITEM WHAT SHALL I DO?
Sorry to hear that you received a faulty item, we want to sort this out quickly as possible. Please contact our support team with the order number, description of the faulty, picture of the faulty item and the name of the faulty product.
We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30 day guarantee.
If you don’t have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don’t like it, no hard feelings we’ll make it right.
We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.
HOW CAN I BE FEATURED ON YOUR GALLERY PAGE?
Awesome! You may either e-mail us your photo directly, or tag us on social media #diamofy